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ITSM System Engineer

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Date: Jul 30, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 43684 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ITSM System Engineer to join our team in Washington, District of Columbia (US-DC), United States (US).



General Skills:

  • Provide leadership and technical guidance to all levels of personnel regarding programming/system related issues for the environments.
  • First line in the escalation process and responsible for the oversight of external escalated issues.
  • Provide guidance on change control and security set-up for all environments.
  • Lead the creation of data schemas for application topology.
  • Lead internal and external technical consultants on data conversion, system interfaces, data cleansing, data archiving, environment builds for all environments.
  • Lead requirements gathering for all enhancements and project phases. Verify requirements with OOB installation and provide guidance after gap analysis has been completed.
  • Provide LOE for all customizations, integrations and configurations.
  • Responsible for technical documentation of implementations, customizations and configurations.
  • Support and facilitate integration of data gathered from external sources into existing ITSM CMDB. Create database links to implement CMDB updates.
  • Database support of the data above.


Must Have:

  • 3-5 years’ experience working with varied architectural concepts, principles, and tools relevant to ITSM platforms
  • 3-5 years’ experience providing database support using SQL and Oracle.
  • 3-5 years’ experience with Agile or ITIL methodology
  • 3-5 years ITSM CMDB management
  • 3-5 experience with the Remedy Suite
  • Experience with Remedy MyIT Service Broker



  • Bachelor's degree in computer science;
  • Master’s degree preferred.



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

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