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Incident Management Specialist

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Date: Jun 15, 2022

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 192380 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Incident Management Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).

Day to Day Job Duties:

  • Effectively serves as ITIL Incident Management Specialist
  • Guides support teams with the identification, troubleshooting, and resolution processes of Incident Management
  • Executive Level communication, organizational, and motivation skills
  • Attends and provides assistance in the coordination of troubleshooting bridges for all priority incidents (from low-priority to Crisis)
  • Works closely with all departments and day-to-day operations personnel to document outage updates
  • Assist in identifying trends and create reports as necessary. 
  • Hosts Major Incident bridges during major incidents working with department heads/leads to work towards major incident resolution
  • Guides technicians in fully documenting their assigned tickets to show all work performed in order to pass SLRs


Federal Job Posting Language (eff. 1/24/2022)

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


Basic Qualifications:

  • Active Interim Secret clearance required
  • Bachelors Degree
  • 4-6 years of relevant work experience to include, Business analysis experience, and technical writing/editing experience

Preferred Qualifications:

  • ITIL Foundations-level certification
  • Six sigma experience
  • Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus
  • Thorough knowledge of IT concepts, strategies, and methodologies
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
  • Extensive knowledge of Process and IT service management concepts
  • Experience in technical problem solving and crisis management concepts
  • Ability to promote a team environment
  • Executive-level communication skills


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: Cloud, Six Sigma, Technical Writer, Consulting, Mainframe, Management, Technology