MAC Technician

Req ID: 291874 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MAC Technician to join our team in Washington, District of Columbia (US-DC), United States (US).

As the MAC Technician, the individual is responsible for diagnosing, troubleshooting, and fixing Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers. In this role, the Technician will support MAC end-user devices, as well as providing standardization of the devices and workstations while enabling and managing customizations as needed.

Responsibilities:

• Wipes out viruses, adware, malware, and spyware by making use of different Configurations and troubleshooting MAC operating systems.
• Script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory.
• Supports the launch of new applications, services, and tools within their organizations.
• Establishes accounts and profiles of new users and handle their password issues.
• Logs all activities within an organization through a ticket tracking system and document incidents carefully and accurately.
• Documents resolutions of problems in the organizational knowledge base.
• Create Standard Operating Procedures to support daily tasks.
• Ensures proper documentation by following quality control workflows.
• Oversees usage of systems, so they comply with the organization’s cyber security policies and procedures.
• Performs other tasks as required by Contract Leads and the Government team.

Basic Qualifications:

• Bachelor’s degree 
  • Education Equivalency: High School Diploma and 4 years of additional experience or relevant certification(s) will substitute for Bachelor's degree.
• Minimum 2 years of experience managing MAC workstations.
• Minimum 2 years of experience supporting MAC servers, which includes network connectivity, printers, implementation of new servers, STIGs, and patching.
• Minimum 2 years of experience with network monitoring tools.
• Minimum 2 years of experience with jamf Apple Device Management.
• Required Certifications:
  • Valid Security+ Certification.
  • Apple Certified Support Professional or Apple Certified IT Professional Certification.
  • Jamf Certified Associate-Jamf 100 Course.
• Must be a US Citizen.
• Must have a minimum Public Trust and be able to acquire and maintain a Secret clearance.

Preferred Qualifications:

• Jamf Certified Associate-Jamf Protect certification-Jamf 170.
• Experience with bash shell scripting.
• Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations.
• Effective written and verbal communication skills.
• Demonstrated ability to support tasks and issues through to completion, strong follow-through, and critical problem-solving skills.
• Ability to create an effective and professional customer service experience.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.