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Mac Technician

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Date: Jun 3, 2021

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 130109 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mac Technician to join our team in Washington, D.C., United States.


Day to Day Job Duties:

  • Triage and provide timely and effective on-the-spot resolution or accurate escalation, including complete ("tell the full story") documentation of work performed and resolution in the Service Desk ticketing system including any requests for assistance from walk-up staff on software, hardware, and operating systems and/or other services as required
  • Maintain accurate CMDB entries for assigned tickets or tasks
  • Responsible to fully manage (e.g., track, record, organize, maintain, reorder, etc.) a cache of end user, commonly used, inventory items
  • Provide timely and accurate monitoring and communication of the operational status of client systems, applications, and services related to walk-up support services
  • Provide timely and accurate trend analysis and demand forecasting of walk-up Service Desk support requirements based on Service Desk ticketing system data and knowledgebase
  • Provide staffing support for various walk-up based customer service and desktop support related projects, including but not limited to software upgrades, hardware upgrades/migrations, cloud-based services implementations, new application deployments, security remediation, workstation retirement, migrations, and research and development initiatives
  • Author, maintain, update, and develop new content for the knowledgebase
  • Provide timely and effective technical support to walk-up users on supported software, hardware, and operating systems (Macintosh, Windows, and Linux) to include installation, special configuration, maintenance, troubleshooting, and processing of surplus hardware according to guidelines
  • Provide for accurate, complete, and timely documentation, recording, and reporting of all technical support-related activities, issues, and outcomes in the ticketing system in accordance with standard operating procedures (SOP) and approved practices
  • Responsible to maintain accurate CMDB entries for assigned tickets or tasks


Basic Qualifications:

  • Active Interim Secret Clearance required
  • High School Diploma
  • 2+ years’ experience in computer/helpdesk support for Mac operating systems in an Enterprise environment


Preferred Qualifications:

  • Outstanding verbal and written communication skills
  • Ability to manage and prioritize, track, and resolve multiple ongoing tickets/tasks/assignments with minimal oversight


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Washington DC

Job Segment: Technician, Consulting, Linux, Cloud, Technical Support, Technology