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Program Manager

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Date: Jun 28, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 52557 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Program Manager to join our team in Washington, District of Columbia (US-DC), United States (US).



Program Manager provides management, direction, administration, quality assurance, and leadership for task order execution.


Responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks. Manages service delivery at client headquarters and multiple remote sites utilizing employee and subcontractor personnel. Provides overall direction of program activities. Manages and maintains relationships at senior levels of the client organization. Works with the client to create and review task plans and deliverables, ensuring conformance with program and project task schedules, budgets and contractual obligations. Organizes and assigns responsibilities to team leads, oversees the integration of all assigned tasks, and manages program risks.


Responsible for people care management, including performance evaluation, mentoring, hiring, maintenance of morale, and team building. Demonstrates sound written and oral communications skills, good judgement and decision making, and the ability to work effectively with management and clients.


Responsibilities and Duties:

  • Manage an enterprise delivery team with a diverse staffing of talents and responsibilities.
  • Ensure contractual deliverables are provided and performance SLA’s are achieved.
  • Manage performance to exceed customer satisfaction, quality and team member performance.
  • Implement and manage enterprise governance and change control.
  • Manage key stakeholder relationships with transparence and integrity.
  • Manage cross-project initiatives
  • Develop and manage budget for projects and be accountable for delivering against established company and client commitments
  • Analyze, evaluate, and overcome program risks
  • Provide program reporting for management and stakeholders


Skills, Knowledge And Abilities:

  • Prior successful experience providing program leadership in a federal environment.
  • Prior successful experience providing program leadership for program in excess of $100M annually
  • Prior successful experience managing enterprise delivery including Systems Development, IT Operations, Security and Architecture functions.
  • Experience managing matrixed / virtual teams to deliver services. 
  • Experience managing delivery service teams in excess of 100 team members
  • Strong customer service orientation; ability to collaborate and influence.
  • Problem solving skills and ability to work under pressure.
  • Ability to simultaneously work on multiple tasks in a fast-paced environment.
  • Strong verbal and written communications. Comfortable delivering and presenting to client senior executives and stakeholders


Basic Qualifications

  • At least ten years of experience managing programs in an IT environment with experience managing programs/projects in a Department of Homeland Security (DHS) environment.
  • Demonstrated experience in the successful delivery of modernization and O&M projects, and with organizing, directing, and managing contract operation support functions involving multiple, complex, and interrelated project tasks.
  • Experience developing a strategic vision for a complex organization, balancing modernization needs with critical daily operations and maintenance requirements.
  • A Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
  • Certification in Project Management from a recognized credentialing agency (e.g., Project Management Professional (PMP) from the Project Management Institute (PMI).




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

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