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Program Manager

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Date: Jan 12, 2022

Location: Washington, DC, US

Company: NTT DATA Services

Req. ID:160189

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Program Manager to join our team in Herndon, Virginia.


Day to Day Job Duties: 

  • Project management of the Enterprise Data Center (EDC) including identification and notification of all issues impacting and pertaining to AWS and COLO services infrastructure including outages, scheduling of upgrades, new releases of software, and other factors that may impact the performance of the EDC parts or totality.  
  • Project management to include the identification and recommendation of improvements and changes to any operational processes for the EDC.  
  • Project management and quality control of all Performance Work Statement (PWS) deliverables and artifacts and operational management of the EDC.  
  • Responsible for ensuring that all products delivered meet design objectives and are high quality according to best practices and industry standards, including system software, firmware, physical equipment, and engineered systems.  
  • Coordination with the Asset Management team to ensure all software, hardware, rental equipment, and any supporting assets are tracked and appropriately entered into ServiceNow (in an automated process, if available) to support total investment cost and asset management tracking. The contractor shall be responsible for providing all necessary inputs to the Asset Management team to support asset reporting by investment.  
  • Responsible for the disposition of the data and information collected for this contract. Any data or information must be handled, stored, protected, and disposed of in accordance with FISMA.  
  • Development and submission of status reports as required and/or requested by the client for the EDC.  
  • Provide program financial and contract management for the EDC under this PWS.  
  • Provide ongoing management and technical support to the client through the base and the option years of this contract.  
  • Provide program reviews on a monthly basis. These reviews shall present the technical performance metrics to date, to assess and verify the progress of the program.  
  • Provide a monthly status report detailing the status of EDC programmatic and operational activities.  
  • Provide a weekly operations status review to discuss ongoing EDC AWS initiatives, COLO support and financial management.  
  • Provide and maintain a Risk Management Plan and separate Risk Register to document, monitor, manage, and report potential risks, issues, or problems associated with the EDC.  
  • Report and coordinate the contractor’s risk management approach and mitigation efforts with the COR.  


Basic Qualifications: 

  • 12+ years of progressive experience managing large infrastructure cloud-based contracts with successful technology design, implementation, operations, and support through the full SDLC.  

  • 5+ years in a managerial or leadership role.
  • Bachelor's degree in Computer Science, Information Technology Management, Management Infomation Systems or related  discipline or an equivalent combination of education & experience.

  • Secret clearance required.  


In accordance with Executive Order 14042, a candidate for this role must be fully vaccinated for COVID-19 by December 8, 2021 or their start date, whichever is later subject to the provisions and exceptions of EO 14042 and applicable law.


Preferred Qualifications: 

  • Expert knowledge in all facets of IT operations including managing application and infrastructure operations, relationship management, day-to-day O&M operations 

  • Experience comprising process and technology to drive services to reach business results, establishing new services and managing ongoing operations at a high quality



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

Nearest Major Market: Washington DC

Job Segment: Program Manager, Consulting, Firmware, Manager, Computer Science, Management, Technology