SCCM Architect and Subject Matter Expert (SME)

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Date: May 15, 2024

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 277507 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCCM Architect and Subject Matter Expert (SME) to join our team in Washington, District of Columbia (US-DC), United States (US).


Job Duties & Responsibilities:

  • Responsible for the health of the production SCCM infrastructure
  • Document deployment processes to enable knowledge transfer among the team
  • Create SCCM Management Reports using native methods Software Packaging Software Packaging for complex applications
  • Development of configuration baselines Development of scripts Deployments of software updates, applications, scripts and baselines Familiarity with 3rd Party Packaging tools e.g.,Flexera, Admin Studio Scripting WQL and SQL queries
  • Creation of SQL Server Reporting Services (SSRS) reports
  • Troubleshooting client issues on workstations and servers
  • Security permissions SCCM Current Branch upgrades Scripting skills (VBScript, PowerShell,Batch, etc.)
  • Operating System Deployment (OSD) OSD & Application deployment through SCCM Creating Task Sequences Distribution Points (DP) and troubleshooting failures Patch Management and Distribution
  • Install, administer, and monitor WSUS & SCCM(2102/CB/2016) environment in Dev/QA/UAT/DMZ/Production Environments
  • Develop and maintain installation and configuration procedures Contribute and maintain system standards, policies, and procedures
  • Maintains system performance for production SCCM (2102/CB/2016) by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, operating system, and other SCCM application issues
  • Ensure correct installation, configuration, use, and maintenance of SCCM (2012/CB/2016) Infrastructure Remediation of servers that failed updates
  • Create reports required by the client from SCCM Research and recommend automated approaches for system administration tasks where possible
  • Create and Maintain Standard operating procedures (SOPs) and train staff as necessary
  • Handle Critical issues on Windows Server during & after installation of the MS patches
  • Apply patches to DMZ/Production servers and systems through SCCM 2012 Patch Management and good experience with Windows Server Update Services (WSUS)
  • Help the Project Manager and Manager of Infrastructure Support to produce and distribute communication to end users / App Owners (when appropriate) regarding changes to their computers
  • Azure General familiarity with Azure for the Cloud Management Gateway (CMG)
  • In Depth knowledge and troubleshooting ability ((break/fix) with the interaction, connections and links of the CMG with SCCM Active Directory (AD)
  • Familiar with permissions, structure, troubleshooting, and PowerShell
  • Ability to troubleshoot AD issues Ability to create and manage Security Groups and OUs in AD that we manage
  • Adobe Sync Familiarity with the Adobe Console, and Both Azure AD and Adobe Console functions have enterprise applications
  • Networking and firewall Functional knowledge and troubleshooting of boundaries and communication issues in SCCM Vulnerability analysis and remediation
  • Must be able to decipher Nessus scan results
  • Necessary to either prove that we are patching an existing vulnerability, or to come up with a solution for resolving a new one
  • Server and Desktop Admin Skills Must manage all SCCM Servers at the OS level
  • Software installation and troubleshooting on servers and workstations
  • Working Knowledge of Active Directory (AD) Group Policy Server Ops manages the implementation of Group Policy, however, are frequently reliant on Windows Engineering for what needs to be implemented
  • Ability to Group Policy Objects (GPOs) to configuration baselines to deploy via SCCM to systems on the internet
  • Ability interactively and harmoniously with other teams (Server Ops, Sec Ops, IA, Networking,Change Management, Communications) to resolve issues or get necessary work though the correct process
  • Strategy & Planning Create and maintain system configuration, and trouble shooting documentation as needed
  • Review all policies and procedures and ensure they are being adhered to proactively troubleshoot and test application performance for potential bottlenecks and identify areas for continual improvement


Basic Qualifications:

  • Minimum 10 years of experience maintaining the full scope of SCCM infrastructure including but not limited to:
    • SCCM Primary Site Server
    • SCCM Database
    • All servers (primary site server, management points, 80+ distribution points)
    • Cloud Management Gateway (CMG)
    • Infrastructure Servers
    • Security Operations
    • Virtual Device Infrastructure (VDI)
    • Active Directory
  • Minimum 8 years of experience with Office 365 suite
  • Minimum 8 years of experience with Microsoft Azure or equivalent cloud experience
  • Minimum 8 years of experience in upgradation of SSCM to the latest versions
  • Minimum 8 years of experience with Service Now
  • Minimum 4 years of experience in the assessment of Monthly MS patches for Server OS (i.e.,2012/2016/2019 etc.) to avoid any known issues
  • Minimum 4 years of experience in handling Critical issues on Windows Server during & after installation of the MS Patches
  • Minimum 3 years of experience supporting various Microsoft Windows Operating Systems
  • Minimum 3 years of experience in Imaging Solution and Patch Management
  • Minimum 2 years of experience architecting and supporting Microsoft MECM/SCCM application
  • Minimum 2 years of experience support Microsoft Active Directory and Group Policy
  • Must work some Saturdays to implement Microsoft Updates
  • Ability to acquire a Secret Clearance
  • Ability to occasionally travel to Washington D.C. to the client's office
  • BS/BA in Computer Science, Information Systems, Engineering, Business, Physical Science, or other technology

    • Education Equivalency: H.S. Diploma + 4 years additional experience = Associate’s Degree; Associate’s Degree + 4 years additional experience = Bachelor’s Degree


Preferred Qualifications:

  • In depth knowledge of client functionality necessary to troubleshoot problems in USAID's complex environment
  • Experience with PowerShell scripting is strongly desired
  • Must have very good communication skills.
  • Knowledge of networking configurations, installation, and maintenance
  • SCCM, ITIL and Microsoft Technologies Certifications are a plus


Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $81,675 - $189,062. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.




About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: Cloud, System Administrator, Developer, Testing, Database, Technology

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