Telecom Specialist (Billing)

Req ID: 276135 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Telecom Specialist (Billing) to join our team in Washington, District of Columbia (US-DC), United States (US).

Position Overview and Responsibilities:

• Process approximately 500-600 monthly invoices for voice services 
• Manage billing discrepancies working closely with Commercial Discrepancies 
• Serve as Field Office Liaison for trouble reporting for some of our field offices 
• Order voice services associated with projects and establishing vendor relationships, assisting through the implementation process 
• Assist with maintenance troubles; helping the field with reporting their own trouble to the local vendor 
• Assist with services funding issues in keeping the flow of money available to pay bills, working closely with Finance  
• Assist the PMs with orders 
• Process SIP service requests 
• Maintain on premise service records on an ongoing basis

Basic Qualifications:

• Minimum 1 year of experience with MS Teams and MS Excel
• Minimum 3 years of Help Desk experience taking phone calls, answering customer inquiries, diagnosing minor telecommunications problems, setting up accounts, installing user hardware, and updating software
• Minimum 3 years of experience on VOIP projects
• BS/BA or equivalent experience with telecommunications services
• Active Top Secret Clearance required

Preferred Qualifications:

• 3 years of experience working in telecom, including experience with ordering and working with carriers and circuits
• Minimum 3 years of experience providing operational training on telecommunications systems

#FEDSEC

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.