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Tier 3 Windows Support Specialist

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Date: Jul 18, 2021

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 131777 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Tier 3 Windows Support Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).


***position can be remote***


Day to Day Job Duties:

  • Perform as Windows Systems Administrator on a large complex infrastructure.
  • Communicate effectively at all levels of the organization, with internal and external customers, in written and oral formats.
  • Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.
  • Support multiple networks; ensure necessary administration tasks are completed; direct others as necessary.
  • Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems.
  • Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
  • Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis.
  • Create and maintain user and computer accounts and modify file permissions and security access lists.
  • Test new releases of products to ensure compatibility and minimize user impact.
  • Develop and document technical processes and procedures as needed.
  • Make recommendations to purchase hardware, software, system components.
  • Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.
  • Adheres to organizational processes and procedures.
  • Adhere to strict Information Systems security guidelines in all cases.
  • Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
  • Prepare security documentation for Cyber Security team.
  • Report project status as required for all recurring and non-recurring efforts.
  • Work under minimal direction and independently determine and develop approach to solutions.


Basic Qualifications:

  • U.S. citizenship
  • Active Secret Clearance
  • BS degree in computer related field
    • Associates Degree in an IT related field plus 4 additional years of IT related work experience in lieu of a BS/BA
    • 8 additional years of IT related work experience in lieu of a degree
  • 7 years of prior Windows administrative experience
  • 5+ years of experience in Cloud and server technologies such as AD, Group Policy, DHCP, DNS, PKI, Azure, AWS, and VMware
  • 5+ years of experience working with Windows Operating Systems support.
  • 5+ years of experience troubleshooting on Window Servers.
  • 5+ years of experience working with Active Directory.
  • 5+ years of experience working with Group Policy (GPO).
  • 5+ years of experience working with virtualization technologies – VMWare, AWS and Azure.
  • 5+ years of scripting experience.


Preferred Qualifications:

  • Microsoft Certification for current versions. 
  • Windows domain architecture experience.
  • Experience with Support systems to include Networking devices, storage area networks (SAN), and network attached storage (NAS)
  • Through knowledge of networking principles to include TCP/IP
  • Experience with a ticketing system such as Service Now
  • Knowledge of environmental monitoring tools (FireEye/McAfee/Splunk/Nessus)
  • Riverbed Technology experience.
  • Ability to work after hours and weekends as needed.
  • Ability to work projects and maintain focus


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Washington DC

Job Segment: Consulting, Information Systems, Cloud, Virtualization, Testing, Technology