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Healthcare Customer Service Representative (Bilingual-Spanish)

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Date: Jun 20, 2019

Location: Wayne, PA, US

Company: NTT DATA Services

Req ID: 51889 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Bilingual Customer Service Representative to join our team in Wayne, PA, USA.



Summary: To effectively and efficiently respond to customer inquiries and issues.



  • Responsible to provide quality, professional service in all customer interactions
  • Accurately provide benefit information and claim status to callers
    • Sending address updates to Accounting Representative by email
    • Completing Tracer forms to void/reissue checks as requested by providers or insured members. Completed Tracers are given to Customer Service Supervisor for review.
    • When caller gives verbal appeal of claim, checking with the Customer Service Supervisor to verify claim was processed correctly. If it was not, emailing Claims Examiner to pull claim and review and possible re-processing. Then, following up with caller.
  • Responsible to maintain a working knowledge of account information
  • Responsible to identify and escalate customer issues when appropriate to the Customer Service Supervisor
    • Ensuring that correct information is being given by asking Supervisor or Claims Examiner when necessary.
    • If information needs to be updated, email the appropriate Claims Examiner, carbon copy Customer Service Supervisor. Take caller’s contact information to give call back once updated information is received via email.
    • If caller insists on speaking with Supervisor, verify that Customer Service Supervisor is available, and escalate the call.
  • Responsible to attend all training sessions as required for this position
  • Responsible to attend all Customer Service staff meetings as required


  • Must present excellent communication skills
  • Must be able to work in fast paced environment
  • Bilingual- fluent Spanish, read, write and speak
  • Proficiency with Microsoft applications
  • Ability to Navigate through multiple systems



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Philadelphia

Job Segment: Consulting, Technology