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Sr Program Manager - Genesys Implementation - Remote East Coast

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Date: Sep 15, 2022

Location: Wilmington, NC, US

Company: NTT DATA Services

Req ID: 204668 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr Program Manager - Genesys Implementation - Remote East Coast to join our team in Wilmington, North Carolina (US-NC), United States (US).

Senior Program Manager – Genesys Implementation


Job Responsibilities Include:

  • Define Genesys Cloud implementation program scope, assess impact, determine implementation approach determine schedule, budget working with IT and Business stakeholders
  • Establishing PMO office for various global implementation rollout with effective governance, accountability, oversight, and reporting.
  • Actively collaborate with the cross functional team, vendors and technical teams and help prioritize implementation working with business stakeholders
  • Lead the multiyear Genesys rollout supporting the customers for post and pre drug approvals to provide the medical information in a highly regulated environment.
  • Effectively utilize the PM Framework, leveraging the tools like Plan view and other collaboration tools like MS Teams for increased productivity.
  • Manage multiple site expansion projects (internal, external, & for multiple divisions) in parallel, with regular monitoring, reporting of the program to Sr Leadership and pivot when required.
  • Lead team including other Project Managers to resolve all program/project issues and constraints, effectively communicate, manage expectations and resolve conflicts collaborating closely with team and leadership.
  • Build and execute operational and technical project plans, facilitate all project gate reviews and effectively escalate issues for the program success
  • Align to business and IT priorities by effectively leveraging waterfall, iterative and Agile methodologies, with a strong can-do attitude to deliver
  • Actively manage scope and change aligning to business priorities, identify risks and issues, prioritize conflicting needs, handle matters expeditiously and proactively, follow-through on projects to successful completion with minimal guidance, often with deadline pressures.
  • Provide regular status update to the Leadership and Management team with constant drive to make improvements to the outcomes.
  • Effectively communicate, demonstrate flexibility to support new projects and adaptable to collaborate with global teams in different time zones and cultures, in a dynamic and evolving environment.


Basic Qualifications:

  • Bachelor’s degree in business, computer science, or Information Technology
  • Minimum 7 years of experience as IT Program Manager
  • Project Management Certification


Preferred Skills:

  • Minimum 3 years’ experience in Genesys implementation
  • Experience as Program Manager leading infrastructure/Genesys call center expansion leveraging latest Cloud with focus on improving Customer Experience.
  • Has experience in Call Center BPO implementation working with Business partners.
  • Experience in the Life Science or Pharmaceutical industries
  • Experience implementing advanced site expansion capabilities with relevant Integration and Information security.


Location & Travel:

Position is based in Wilmington, NC. Remote work possible for candidates currently on the East Coast. Travel to client site required per demand.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Wilmington

Job Segment: Computer Science, Program Manager, Project Manager, Consulting, Information Security, Technology, Management