Senior Business Process Analyst with Top Secret Clearance

Req ID: 66074 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Senior Business Process Analyst with Top Secret Clearance to join our team in Winchester, Virginia (US-VA), United States (US).

Functional Responsibility

Identify and define core business processes that drive value and require optimization
Collaborate with stakeholders across processes, facilities, locations, units and levels (staff to executive) to gain an understanding of business objectives, facilitate defining measurement solutions and implement business processes and techniques that drive performance
Provide analyses to create a story with themes that clearly show issues and required actions that will improve performance
Recognize data variances and trends, research causal factors and recommend possible solutions
Support initiatives that track process adherence and performance to improvement plans, including, but is not limited to, the implementation of key performance indicators (KPIs), service level agreements (SLAs) and dashboards to monitor process and drive accountability
Research best business practices within and outside the organization to establish benchmark data
Analyze and measure the effectiveness of existing business processes
Determine how new information technologies can support reengineering business processes
Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
Prepare and analyze management and site specific reports
Work closely with Business Intelligence/IT to automate standard reporting
Identify and communicate emerging issues to management. Work directly with end users in support of projects
Complete change management assessments and change management strategies
Create actionable deliverables, such as a communication plan, roadmap, coaching plan, training plan, or resistance management plan
Apply strong analytical and technical skills to document findings in accordance with approved quality procedures and standards
Develop and deliver reports, dashboards, and other communication to meet the needs of program stakeholders, increase risk awareness, and support decision making
Define and measure success metrics and monitor change progress

Position Requirements

Ten plus years experience with a proven record of success in business process analysis and process improvement initiatives
Software Skills: MS Visio, MS Excel, MS Power Point, MS Word
Top Secret Clearance
 

Preferred Qualifications

BA/BS degree in business or technical field
Advanced degree in a business or technical field
 

Required Knowledge, Skills, and Abilities

Facilitation skills and process-driven analytical skills
Ability to manage multiple efforts simultaneously
Advanced knowledge in process development, business process reengineering, and performance improvement methodologies
Ability to apply process improvement and reengineering methodologies and principles to conduct process modernization projects
Advanced experience in process mapping, data analysis and project management
Ability to analyze business and technical processes to formulate and develop new and modified business information processing systems
Represent business stakeholders to define functional requirements and business cases for the process improvements and technology developments
Coordinate between multiple project teams to ensure enterprise-wide integration of reengineering efforts

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.