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Sr. Business Process Analyst - RPA

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Date: Mar 20, 2023

Location: Winchester, VA, US

Company: NTT DATA Services

Req ID: 214223 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. Business Process Analyst - RPA to join our team in Winchester, Virginia (US-VA), United States (US).

Functional Responsibility:

  • Identify and define core business processes that drive value and require optimization
  • Collaborate with stakeholders across processes, facilities, locations, units and levels (staff to executive) to gain an understanding of business objectives, facilitate defining measurement solutions and implement business processes and techniques that drive performance
  • Contribute to analyses to create a story with themes that clearly show issues and required actions that will improve performance
  • Recognize data variances and trends, research causal factors and recommend possible solutions
  • Support initiatives that track process adherence and performance to improvement plans, including, but is not limited to, the implementation of KPIs, SLAs and dashboards to monitor process and drive accountability
  • Researches best business practices within and outside the organization to establish benchmark data
  • Analyzes and measures the effectiveness of existing business processes
  • Determines how new information technologies can support reengineering business processes
  • Prepare and analyze management and site specific reports
  • Work closely with Business Intelligence/IT to automate standard reporting
  • Complete change management assessments and change management strategies
  • Creating actionable deliverables, such as a communication plan, roadmap, coaching plan, training plan, or resistance management plan
  • Apply strong analytical and technical skills to document findings in accordance with approved quality procedures and standards
  • Participate in development and delivery of reports, dashboards, and other communication to meet the needs of program stakeholders, increase risk awareness, and support decision making
  • Defining and measuring success metrics and monitor change progress
  • Analyze and document functional requirements, business process drawings/flow charts, functional specifications, requirements roadmap
  • Participate in the validation and traceability of functional requirements to functional specifications, system technical specification
  • Support and document revised business processes

Basic Qualifications:

Preferred Qualifications:

  • Working knowledge in process development, business process reengineering, and performance improvement methodologies; Ability to apply process improvement and reengineering methodologies and principles to conduct process modernization projects
  • Proficient experience in process mapping, data analysis and project management; Ability to analyze business and technical processes to formulate and develop new and modified business information processing systems
  • Represent business stakeholders to define functional requirements and business cases for the process improvements and technology developments; Ability to organize data from multiple sources and turn large data sets into meaningful, actionable information
  • Ability to use data visualization to tell a clear and compelling insight; Ability to analyze and interpret complex documents and implementation plans; Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. 
  • Demonstrated facilitation skills and process-driven analytical skills
  • Ability to participate on multiple efforts simultaneously
  • Software Skills: MS Visio, MS Excel, MS Power Point, MS Word


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: Business Process, Cloud, Business Intelligence, Consulting, Project Manager, Management, Technology