Networking Senior Analyst - Smart Hands Support

Req ID: 273165 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Networking Senior Analyst - Smart Hands Support to join our team in Yonkers, New York (US-NY), United States (US).

This role will provide Smart Hands Break-Fix support for network equipment in IT closets at various campus/site.​

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.

**Client support is 24/7, so this role could include night and/or weekend shifts.

Responsibilities:

• Work closely with the remote resolution team to provide smart hands support on site
• Network gear Hands & Eyes support 
• Perform on-site visual verifications
• Reset cables, cable replacement
• Rack/un-rack of physical network components 
• Move, remove, swap or replace network equipment
• Replace ports, module, fans
• Network equipment resets
• Power cycling, module/disk insertion/reset​
• Provide console access, assist remote network team on break/fix issues for network devices
• Extensive travel throughout New York City

Basic Qualifications:

• 3+ years of networking experience
• Ability to lift 50 lbs
• Personal vehicle for travel between sites

Additional Preferences:

• Availability for on-call rotation
• Should have Basic knowledge of Networks and Networking Devices
• Should know how to Console to the devices
• Should know about resetting the cables, rebooting the devices etc
• Ability to work effectively with minimal supervision
• Technical experience, technical aptitude
• Net+ Certification
• Strong time-management and organizational skills
• Ability to multi-task
• Detail oriented

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $76,000 – $95,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.