Observability Consultant

Req ID: 374089 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Observability Consultant to join our team in bangalore, Karnātaka (IN-KA), India (IN).

Lead – Digital Banking Monitoring and Observability Engineering

The Lead for Digital Banking Monitoring and Observability Engineering is accountable for owning, administering, and evolving the monitoring and observability ecosystem for Digital Banking applications. This role carries end to end responsibility for platform configuration, governance, operational health, and continuous improvement to enable proactive detection, stability, and business aligned outcomes.

This position serves as the single India based owner for enterprise observability platforms including ThousandEyes and Splunk, with full responsibility for tenant administration, access control, configuration standards, alert governance, dashboards, integrations, and operational hygiene.

Beyond monitoring platforms, the role requires strong technology depth across SaaS based platforms, cloud hosted application architectures, and databases. The Lead is expected to bring solid conceptual and practical understanding of relational and non relational databases including Oracle, SQL, and MongoDB, enabling meaningful monitoring design, effective troubleshooting, and informed collaboration with engineering teams.

Working closely with US based engineering, platform, and operations teams, this role drives alignment on monitoring strategy, tooling usage, and roadmap priorities. The Lead operates independently, makes sound technical and operational decisions, and represents monitoring and observability with confidence across time zones.

A strong focus is placed on automation and simplification through Python based solutions and the thoughtful application of GenAI concepts to improve alert intelligence, triage, and operational insights. Flexibility to work in the second shift until at least 10:30 PM IST is essential to enable active collaboration with stateside teams.

Role Responsibilities

Primary responsibilities include:

• Own and administer Digital Banking monitoring platforms with a focus on stability, scalability, and governance
• Lead configuration and standardization of ThousandEyes and Splunk including alerts, dashboards, policies, and integrations
• Act as the single point of accountability from India for monitoring strategy and execution
• Design meaningful and business aligned alerting by reducing noise and improving signal quality
• Partner with US counterparts to align monitoring standards, onboarding approach, and roadmap execution
• Ensure consistent and controlled onboarding of applications into monitoring platforms
• Maintain platform access management, configuration hygiene, and documentation
• Apply strong SaaS and cloud architecture understanding to design effective monitoring strategies
• Leverage deep database knowledge across Oracle, SQL, and MongoDB for monitoring design and issue analysis
• Support major incident triage and root cause analysis through deep monitoring insights
• Integrate observability outputs into incident, problem management, and operational reporting processes
• Build and maintain Python based automation to reduce manual effort and improve efficiency
• Identify observability gaps and proactively influence remediation with application and platform teams
• Explore and apply GenAI concepts to enhance operational intelligence and decision support
• Maintain clear runbooks, standards, and knowledge assets
• Demonstrate strong leadership, adaptability, collaboration, and professional communication
• Actively support extended service hours and second shift operations aligned to US teams

How Success is Measured

• Stability and effectiveness of monitoring platforms and configurations
• Quality and consistency of observability across Digital Banking applications
• Reduction in alert noise and monitoring related escalations
• Demonstrated application of SaaS, cloud, and database concepts in operational outcomes
• Increased automation and reduced manual operational effort
• Strong confidence from engineering, operations, and leadership teams
• Clear ownership and representation from the India timezone

Key Skills and Experience

• 10 or more years of experience in monitoring, observability, or production engineering roles
• Strong hands-on ownership of ThousandEyes and Splunk administration
• Solid understanding of SaaS platforms and cloud hosted application architectures
• Strong database concepts with experience across Oracle, SQL, and MongoDB
• Strong Python skills for automation and operational efficiency
• Experience supporting Digital Banking or large-scale enterprise applications
• Exposure to GenAI concepts and their operational application is an added advantage
• Ability to operate independently with high ownership and accountability
• Strong leadership, collaboration, and professional communication skills
• Experience of working with global teams and extended shift models

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.