Messaging Services Senior Specialist - MS Teams

Req ID: 336965 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Specialist - MS Teams to join our team in bangalote, Karnātaka (IN-KA), India (IN).

"Messaging Services Senior Specialist is a professional who manages and maintains the Microsoft 365 environment that includes various applications and services such as Exchange Online, MS Teams, SharePoint, OneDrive. Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perform day to day support and administration tasks. 

Job Description-

A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. 
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
Strong analytical and troubleshooting skills to resolve technical issues efficiently.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
Build deeper understanding of processes, procedures, customers and organization

Technical Skillset

M365 Services-Microsoft Teams, Knowledge on MS calling plan, Direct routing, Operator connect
Management and administration team and channels in Microsoft Teams Audio Conferencing Users
Troubleshooting MS Teams client issues for end user’s support.
Performing change management activities which respect to adding new features/components, Configurations change/update, best practices, security enhancement etc. for MS Teams environment. 
Expereince and expertise on Microsoft 365 cloud services and applications, such as Microsoft Teams and Exchange online
Microsoft administration tools, such as Microsoft 365 admin center, Security and Compliance center, Exchange Online admin center, and PowerShell.
Resolving and troubleshooting the M365 issues and incidents and escalating them to Microsoft support when needed.
Good problem-solving and analytical skills, such as identifying, diagnosing, and resolving issues.
accomplish job. 
Working knowledge on ITSM tools/platform to perform Request, Incident, Change management. 
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Qualification
Typically requires 5-7 years relevant experience 
Graduate/BTech or equivalent combination of education and work experience 
M365 Intermediate (Associates) certifications
Certification relevant to the services provided"

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.