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Helpdesk Analyst - Japanese Speaker

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Date: Feb 5, 2019

Location: cyberjaya, 10, MY

Company: NTT DATA Services

Req ID: 38837 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Helpdesk Analyst - Japanese Speaker to join our team in cyberjaya, Selangor (MY-10), Malaysia (MY).

 

 

-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
-basic MS troubleshooting.
-Basic computer knowledge.
-Basic TS on networking.
-Basic technical skills for troubleshooting on issues related to computers.

Requirements :
- 6 Months of experience.
- Good Communication Skills.
- rotational shift.
- Basic Technical TS skills.

 

  1. Attempt to categorize Support Tickets against a pre-defined list of Support ticket Types as defined in the Services Interface Guide (SIG) which includes but is not limited to:
    1. Infrastructure
    2. Systems Software (i.e., operating systems, utilities)
    3. Commercial Off-The-Shelf (COTS) and shrink-wrapped Software
    4. Business Application Support
    5. Password Resets
    6. Client Applications Software
    7. Accounts and Services
    8. New Client applications introduced into the supported environment
  2. Record an escalation indicator on individual Support tickets should the End User ask to have a ticket escalated or if the agent, at his or her own discretion, determines that an escalation is necessary to achieve timely and effective resolution.
  3. set Support Tickets to Resolved in the Service Management Workflow System when the End User indicates that the underlying issue has been addressed to their satisfaction. 
  4. Log and Route tickets appropriately
  5. Attempt to troubleshoot remotely through LogMeIn

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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