Desktop Support Analyst

Req ID: 282795 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst to join our team in fort washington, Pennsylvania (US-PA), United States (US).

 NTT DATA is currently looking for a Field Tech Analyst with excellent MacBook, Windows and VIP/C-suite support.  This position is 100% at the client site in Ft. Washington, PA.

Highly Preferred Skills:

• • • Experience in servicing/deploying computer equipment.
    • Helpdesk experience preferred, alongside proven customer service background.
    • Basic networking administration skills; L1or L2 is a plus.
    • ServiceNow ticketing system, but open to any other ticketing systems.
    • SCCM knowledge.
    • A+ Certification
    • Individual will be knowledgeable of Mac and Windows operating system environment.
    • Able to comprehend and follow verbal and written technical instructions and scripts.
    • Certification in various hardware platforms may optionally be required for servicing hardware issues.
    • Individual must have the ability to receive calls during the normal business day and after hours.
    • Physically be able to lift and move Enterprise and Client technology hardware in Client environment.
    • Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution.
    • Excellent interpersonal skills and ability to work collaboratively in a team environment.

Basic Qualifications:

• • • 3+ years' work experience with Mac and Windows desktop support, hardware, and/or iPhones/Androids

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.