Helpdesk Senior Representative

• About NTT DATA Services

  NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

  NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

• Activities
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

• About NTT DATA Services

  NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

  NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.