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Transition Configuration Managment

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Date: Feb 18, 2019

Location: mexico, MEX, MX

Company: NTT DATA Services

Req ID: 32471 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Transition Configuration Managment to join our team in mexico, México (MX-MEX), Mexico (MX).



  • Successful delivery of transition engagements from sales cycle to the point of hand off to the steady state team
  • Follow up Global Transition Services methodologies and processes to ensure delivery of integrated solution meeting contractual requirements
  • Review and understand contractual obligations of service area based on Statement Of Works, Master Service Agreements and Cost Models
  • Identify and communicate Risks, Assumptions and Issues based on documentation provided from sales cycle
  • Communicate with transition leader, service area Subject Matter Experts and customer about project requirements
  • Define project deliverables and project schedule of service area
  • Prepare presentations and participate in Project Initiation and Planning Workshops
  • Elaborate current state assessments, gap analysis reports, and document Current and Future Mode of Operations process flow diagrams
  • Develop process and procedures documentation including roles and responsibilities matrixes
  • Design and implement configuration of ITSM tools to support ITIL Operational processes, which may include Incident Management, Problem Management, Request Management, Change Management, Service Level Management, and Configuration Management
  • Conduct User Acceptance Testing of ITSM tool configuration
  • Provide training for external customers about ITIL Operational processes including tool configuration and usage
  • Prepare Operational Checklist to review and obtain approval from steady state team
  • Document lessons learned
  • Drive the continuous improvements of our implementation methodology 


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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