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Onsite IT Support Engineer

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Date: Apr 11, 2019

Location: s-Hertogenbosch, NH, NL

Company: NTT DATA Services

Req ID: 43722 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

 

IT Support Engineer

Hertogenbosch, The Netherlands

Fixed Term Contract – 1 Year

 

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working on client site in Hertogenbosch, The Netherlands. You are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).

 

Role & Responsibilities

  • Advance hardware and software problem diagnosis
  • Advance software usage advice and configuration changes
  • Replacement of faulty computer components (mainly desktops / laptops / monitors)
  • Incident documentation
  • Completion of service tasks by following agreed procedures
  • Physical installation and / or de-installation of PC hardware
  • Identifies risks and develops solutions for client tasks.
  • Serves as escalation and issue resolution point for other onsite technician
  • Makes recommendations for process improvements within the team
  • When required provides team leadership and mentoring

 

 


Key Skills

  • Excellent customer service skills
  • Good knowledge of Diagnosis tools and processes
  • Knowledge of basic LAN network cable management
  • General infrastructure understanding (networks, servers, AD etc.)
  • Familiar with general usage of Microsoft Office
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
  • Windows 10/ O365 operation and configuration knowledge Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook.
  • Knowledge of Linux/Unix operating systems may also be required
  • Ability to work independently to ensure deadlines are met however request support or escalate matters when required
  •  

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

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