IS Specialist

The IS Specialist can most simply and accurately be defined as a person with the ability to 
quickly understand business needs and translate that understanding into a form that leads to 
the creation and/or composition of better solutions.
Tasks:
• Drive improvement projects
• Identify (internal or external) requirements
• Analyze and document as-is process and process interfaces
• Discover process gaps
• Derive improvement potentials
• Establish process performance measurement system to be able to constantly control 
and report end-to-end process performance
• Contribute to process community
• Develop and maintain best process management approach for Business and IT
• Provide expertise in change management, process management and project 
management
• Develop process standards and evaluate tools as needed and support other roles
Scope Items Detail tasks
Regular IS team 
activities
Based on directions from IS Team Manager, provide support for regular 
SAP and non-SAP application sustenance activities including incident 
management and assisting in P1 critical tickets
Stakeholder 
Management
Guiding and assisting application support suppliers, internal IS members, 
BU leads and users in issue resolution, new project initiation, 
requirement gathering as well as assisting in UAT And production cutover 
activities.
Coordination with 
other 3rd parties
Interaction with 3rd parties like IT supplier, Infra support suppliers, other 
 affiliates and assisting in issue resolution.
Reporting
Producing regular reports, updates to IS and BU management, preparing 
status reports for regular and ad-hoc meetings. Incident reporting for 
sustenance activities etc