Delivery Manager

Req ID: 372813 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

Job Title: Delivery Manager – Telco & Media (Cross-Functional IT Programs)

Location: Gurgaon, India
Experience:

• 12+ years overall IT experience
• 5–7 years in Delivery/Program Management roles
• Telecom/Media domain experience preferred

Role Overview

We are seeking an experienced Delivery Manager to lead and manage cross-functional IT programs for a strategic Telco & Media client. The role requires strong delivery leadership combined with client relationship management, account growth mindset, and awareness of emerging technologies including AI.

The ideal candidate should be capable of managing end-to-end delivery while also engaging closely with client stakeholders on the ground, identifying new opportunities, and driving strategic value within the account.

Key Responsibilities

Delivery & Program Management

• Own end-to-end delivery of multiple cross-functional IT projects/programs
• Ensure delivery within scope, timelines, budget, and quality expectations
• Manage program governance, risks, dependencies, escalations, and reporting
• Drive Agile/Hybrid delivery methodologies and operational excellence
• Coordinate across engineering, QA, DevOps, architecture, data, and business teams

Client Relationship Management

• Build and maintain strong relationships with client stakeholders across business and technology teams
• Act as a trusted partner for delivery and operational discussions
• Walk the floor with client teams to understand challenges, gather feedback, and identify improvement opportunities
• Conduct governance meetings, steering reviews, and executive-level updates

Account Growth & Opportunity Identification

• Identify opportunities for enhancements, transformation initiatives, automation, and new programs within the account
• Support solutioning and proposal discussions for new business opportunities
• Collaborate with sales, pre-sales, and leadership teams to drive account growth

AI & Innovation Focus

• Demonstrate understanding of AI, automation, and digital transformation trends
• Identify potential AI-led improvements within delivery and operations
• Work with technical teams to explore AI-driven use cases and innovation opportunities for the client

Leadership & Team Management

• Lead distributed cross-functional teams across onsite/offshore models
• Mentor project managers, leads, and delivery teams
• Foster collaboration, accountability, and continuous improvement culture

Required Skills

• Strong experience in IT Delivery/Program Management
• Proven experience managing complex enterprise programs in Telecom/Media domain
• Excellent stakeholder management and communication skills
• Strong commercial and account management awareness
• Experience with Agile/Scrum and traditional delivery methodologies
• Ability to identify client opportunities and drive relationship growth
• Good understanding of AI/automation trends in enterprise IT environments

Preferred Qualifications

• Experience in Telecom OSS/BSS, Media platforms, or digital transformation programs
• PMP / PRINCE2 / SAFe / Agile certifications preferred
• Exposure to Cloud, Data, Analytics, and AI-driven platforms is an advantage

Key Attributes

• Client-first mindset
• Strong ownership and execution focus
• Strategic thinker with consultative approach
• Excellent collaboration and influencing skills
• Ability to thrive in fast-paced, customer-centric environments

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.