SAP Consultant

Req ID: 356537 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Consultant to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

Key Responsibilities

1. Incident Management & Support

• Monitor helpdesk queues, analyze, and resolve L1 support issues based on assignments from L0/User teams.
• Troubleshoot issues in the live SAP VMS system, including Vehicle Purchase Orders, Goods Receipts, and Sales Orders.
• Handle user queries related to Warranty claim creation, validation, and submission (LO-WTY).
• Resolve daily transactional errors, including master data mistakes, input formatting errors, and required field failures.
• Monitor critical background jobs related to VMS and Warranty interfaces. 

2. VMS & Warranty Specific Tasks

• Support Vehicle Master Data management and Vehicle Status tracking.
• Assist in troubleshooting VMS Action Matrix issues (e.g., failed vehicle status updates).
• Investigate Warranty claim lifecycle issues (IC/OC claim versions) and troubleshoot claim approval/settlement errors.
• Verify Warranty Integration with FI (Account determination for vendor recovery or customer billing). 

3. Financial (FI) Support

• Resolve basic FICO L1 issues, particularly those related to AP (Accounts Payable) and AR (Accounts Receivable) in the context of Warranty, such as Vendor Invoicing and Customer Credits.
• Verify FICO account keys and tax determination for warranty claims. 

4. Documentation & Communication

• Document user manuals and Standard Operating Procedures (SOPs) for new FICO/VMS issues.
• Maintain the status tracker of issue resolution and ensure tickets are closed in the system.
• Provide training to new users on SAP VMS/Warranty transaction codes. 

Required Skills & Qualifications

• Education: Bachelor’s degree in Computer Science, Business, or related field.
• Experience: 1+ year of hands-on experience in SAP S/4HANA support projects, ideally in the Automobile sector (IS-Automotive).
• Functional Knowledge:
• Basic knowledge of SAP VMS (Vehicle Management System) and Variant Configuration.
• Basic understanding of SAP Warranty Management (LO-WTY).
• Basic knowledge of SAP FICO (AP/AR/GL).
• Tools: Familiarity with SAP Ticketing systems (e.g., Jira, ServiceNow).
• Soft Skills: Strong analytical and troubleshooting skills with the ability to work independently. 

Preferred Qualifications

• Experience with S/4HANA Fiori apps.
• Knowledge of BRF+ (Business Rule Framework plus) for warranty.
• Understanding of VSR (Validations, Substitutions, Messages) tool

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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