SAP Consultant

Key Responsibilities

1. Incident Management & Support

• Monitor helpdesk queues, analyze, and resolve L1 support issues based on assignments from L0/User teams.
• Troubleshoot issues in the live SAP VMS system, including Vehicle Purchase Orders, Goods Receipts, and Sales Orders.
• Handle user queries related to Warranty claim creation, validation, and submission (LO-WTY).
• Resolve daily transactional errors, including master data mistakes, input formatting errors, and required field failures.
• Monitor critical background jobs related to VMS and Warranty interfaces. 

2. VMS & Warranty Specific Tasks

• Support Vehicle Master Data management and Vehicle Status tracking.
• Assist in troubleshooting VMS Action Matrix issues (e.g., failed vehicle status updates).
• Investigate Warranty claim lifecycle issues (IC/OC claim versions) and troubleshoot claim approval/settlement errors.
• Verify Warranty Integration with FI (Account determination for vendor recovery or customer billing). 

3. Financial (FI) Support

• Resolve basic FICO L1 issues, particularly those related to AP (Accounts Payable) and AR (Accounts Receivable) in the context of Warranty, such as Vendor Invoicing and Customer Credits.
• Verify FICO account keys and tax determination for warranty claims. 

4. Documentation & Communication

• Document user manuals and Standard Operating Procedures (SOPs) for new FICO/VMS issues.
• Maintain the status tracker of issue resolution and ensure tickets are closed in the system.
• Provide training to new users on SAP VMS/Warranty transaction codes. 

Required Skills & Qualifications

• Education: Bachelor’s degree in Computer Science, Business, or related field.
• Experience: 1+ year of hands-on experience in SAP S/4HANA support projects, ideally in the Automobile sector (IS-Automotive).
• Functional Knowledge:
• Basic knowledge of SAP VMS (Vehicle Management System) and Variant Configuration.
• Basic understanding of SAP Warranty Management (LO-WTY).
• Basic knowledge of SAP FICO (AP/AR/GL).
• Tools: Familiarity with SAP Ticketing systems (e.g., Jira, ServiceNow).
• Soft Skills: Strong analytical and troubleshooting skills with the ability to work independently. 

Preferred Qualifications

• Experience with S/4HANA Fiori apps.
• Knowledge of BRF+ (Business Rule Framework plus) for warranty.

Understanding of VSR (Validations, Substitutions, Messages) tool