Cloud Solution Delivery Sr Advisor

Position/Job Title:

ServiceNow Architech

Organisation /Function:

Banking and Insurance

Minimum Experience:

12+ years

Language Requirement:

Fluent English

Role Overview:

We are seeking a highly skilled ServiceNow Architech to join a long-term client engagement within the banking and insurance sector. The successful candidate will design, develop, configure, upgrade, and support secure, scalable ServiceNow solutions across multiple modules. 

This role requires deep technical ServiceNow expertise, experience working in regulated financial-services environments, and the ability to collaborate effectively with architects, business analysts, platform owners, security teams, and delivery teams. 

Primary Responsibilities:

• Design, develop, configure, test, deploy, and support ServiceNow solutions in line with business and technical requirements. 
• Deliver enhancements and integrations across ServiceNow ITSM, ITOM, GRC, SAM, and Vulnerability Response capabilities. 
• Develop and maintain ServiceNow components, including business rules, client scripts, UI policies, script includes, workflows, Flow Designer flows, notifications, service catalog items, record producers, UI actions, and scheduled jobs. 
• Build and support integrations using REST and SOAP APIs, IntegrationHub, MID Servers, web services, and other approved integration methods. 
• Configure and maintain ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB-related capabilities. 
• Support ITOM implementations and enhancements, including Discovery, Service Mapping, Event Management, CMDB health, and operational visibility. 
• Develop and support Governance, Risk and Compliance (GRC) solutions, including risk management, policy and compliance, audit, and issue management workflows. 
• Support Software Asset Management (SAM) processes, data quality, licence compliance, and optimisation activities. 
• Configure and enhance Vulnerability Response (VR) workflows, integrations, prioritisation, remediation tracking, and reporting. 
• Plan and execute ServiceNow platform upgrades, including upgrade impact assessment, customisation review, regression testing, remediation, and post-upgrade validation. 
• Ensure solutions follow ServiceNow best practices, coding standards, platform governance, security requirements, and maintainability principles. 
• Conduct technical analysis, troubleshoot complex platform issues, and provide root-cause analysis for production defects. 
• Participate in code reviews, peer reviews, technical design discussions, and quality assurance activities. 
• Collaborate with business analysts and stakeholders to translate functional requirements into scalable technical designs. 
• Produce and maintain technical documentation, including solution designs, configuration documents, interface specifications, and deployment runbooks. 
• Provide technical mentoring and guidance to junior developers and other delivery team members.

Competencies/Critical Skills:

• Minimum 10 years of hands-on ServiceNow development experience. 
• Strong practical experience with ServiceNow ITSM. 
• Valid ServiceNow Certified System Administrator (CSA) certification. 
• Valid ServiceNow Certified Application Developer (CAD) certification. 
• At least one valid ServiceNow Certified Implementation Specialist (CIS) certification including CIS- ITSM. 
• Strong experience with ServiceNow ITOM, including relevant capabilities such as Discovery, Event Management, Service Mapping, CMDB, and MID Server configuration. 
• Experience with ServiceNow GRC / Integrated Risk Management (IRM). 
• Experience with ServiceNow Software Asset Management (SAM). 
• Experience with ServiceNow Vulnerability Response (VR). 
• Proven experience planning, executing, and supporting ServiceNow upgrades. 
• Strong JavaScript development skills within the ServiceNow platform. 
• Experience with ServiceNow client-side and server-side scripting, Flow Designer, Workflow, Service Catalog, portal experiences, and platform configuration. 
• Experience building and maintaining integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers. 
• Strong understanding of CMDB concepts, data quality, configuration item relationships, and Common Service Data Model (CSDM) principles. 
• Fluent English, with strong written and verbal communication skills. 
• Ability to work independently while collaborating effectively with technical and business stakeholders. 

Preferred Skills:

• Experience working in the banking, insurance, financial services, or another highly regulated environment. 
• Additional ServiceNow certifications in ITSM, ITOM, GRC/IRM, SAM, Vulnerability Response, or Certified Implementation Specialist (CIS) credentials. 
• Knowledge of ITIL practices and enterprise IT service management processes. 
• Experience with ServiceNow Agile Development, DevOps practices, source control, CI/CD pipelines, and automated testing. 
• Familiarity with security, data privacy, operational resilience, regulatory compliance, audit, and risk-management requirements in financial services. 
• Experience with ServiceNow Performance Analytics, reporting, dashboards, and data imports. 

Personal Attributes:

• Strong analytical and problem-solving capabilities. 
• Detail-oriented, quality-focused, and committed to secure, maintainable platform development. 
• Comfortable working in a complex, enterprise-scale environment with multiple stakeholders. 
• Proactive in identifying technical risks, upgrade impacts, and improvement opportunities. 
• Effective mentor and collaborative team player.