Mulesoft/Salesforce Sr. Program / Delivery Manager

Digital Project Associate Director (22315160)

Responsibilities

• Own and lead program and portfolio-level delivery, including communication, quality, risk, change management, and governance strategies across multiple engagements.
• Provide executive-level oversight for large, complex digital programs from initiation through closure, ensuring alignment with business objectives and enterprise standards.
• Establish and enforce delivery governance models, ensuring adherence to project lifecycle standards, quality benchmarks, and compliance requirements.
• Oversee the creation and approval of program plans, financial forecasts, delivery roadmaps, and executive-level documentation, securing stakeholder and business sign-off.
• Drive end-to-end financial accountability, including budgets, margins, revenue forecasting, and contracted deliverables across multiple projects or programs.
• Proactively manage delivery risks, dependencies, and escalations, ensuring timely resolution and minimal business impact.
• Lead and mentor project and delivery managers, building high-performing teams and fostering a culture of accountability, continuous improvement, and client focus.
• Facilitate executive steering committees and governance forums, providing clear visibility into delivery status, risks, and strategic decisions.
• Define, standardize, and continuously improve delivery methodologies, tools, and best practices to enable scalable and repeatable execution.
• Serve as the senior delivery authority and thought leader on engagements, driving innovation, solution quality, and measurable business outcomes.
• Build and sustain trusted advisor relationships with senior client stakeholders, influencing strategic decisions and long-term roadmaps.
• Partner with sales and leadership to identify, shape, and support business development opportunities, including RFP responses, solutioning, and account growth.
• Ensure achievement of operational, financial, and customer satisfaction metrics across the portfolio.

Required Qualifications

• Extensive consulting and client-facing delivery leadership experience, preferably in large-scale digital transformation programs.
• Proven experience delivering within one or more industries: Financial Services, Manufacturing, Healthcare, or related regulated environments.
• Strong executive presence with the ability to influence senior stakeholders.
• High travel tolerance, including domestic and international engagements as required.
• PMP certification required; PgMP or equivalent program management certification strongly preferred.

Preferred Experience

• Experience leading multi-million-dollar programs and portfolios with distributed and global delivery teams.
• Strong financial acumen with experience managing P&L, margins, and revenue forecasting.
• Exceptional written, verbal, and executive communication skills, including the ability to translate complex delivery issues into business-focused insights.
• Experience driving digital transformation initiatives (cloud, data, integration, modernization, or platform programs).

Prior experience in a people management or practice leadership role is highly desirable.

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