Salesforce Business Analysts - Functional Consultant Senior Consultant

Req ID: 290796 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analysts - Functional Consultant Senior Consultant to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Once You Are Here, You Will:  
Understand and document customer business requirements through leading requirement workshops 
Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements 
Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
Act as the liaison between the business team, technology team, support, and offshore team  
Act as a Mentor to Junior and Mid-level BAs
Contribute to the Business Analysis Center of Excellence
Ability to build relationships/rapport with the Product Owner and Client is KEY
 
Qualifications: 
Required: 
Current Salesforce Administrator Certification 
7+ years of Business Analysis experience, including:
Led a Discovery Workshop
Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
Identifying gaps and pain points  
Elucidate requirements into User Stories and Acceptance
Criteria and gain client sign-off 
Prepare for and conduct Sprint End client demos
Work with technical leads; onshore and offshore
Use Analytical and problem-solving skills
the Relationship Builder among Product Owner, Client and other project stakeholders
A minimum of 3 years:
utilizing Salesforce Best Practices
knowing when to utilize configuration vs. custom code vs. App Exchange product
working within Agile development methodology
working in JIRA, or similar Project Management tool
3+ years of Salesforce.com experience, including:
Configuration 
Workflow/ Process Builder and Flow 
Approval Processes 
Org Wide Sharing Rules 
Role hierarchy and User Profiles 
Data migration using Data Loader or Data.io 
Reports and Dashboards Creation
 
Preference Qualifications: 
Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
Agile cert (SAFe, IIBA, PMI, etc.)
Superior written and verbal communication 
Strong understanding of CRM functional knowledge
Prior experience with multiple system integrations and data field mapping
Experience in User Acceptance Testing and End-User Training
 
Ideal Mindset: 
Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.  
Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.  

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.