Senior Salesforce Agentforce Developer

Req ID: 367932 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Salesforce Agentforce Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Senior Salesforce Agentforce Developer
We are looking for a Senior Salesforce Agentforce Developer with strong hands-on experience Agentforce implementation across Sales Cloud, CPQ, Service Cloud, and Experience Cloud. This role will be responsible for designing, developing, and optimizing Salesforce AI solutions that improve customer engagement, sales processes, service operations, and partner/customer experiences. Experience with Salesforce CPQ is a strong plus.

Key Responsibilities
•Design, develop, and implement scalable solutions on the Salesforce platform with a focus on Agentforce capabilities.
•Collaborate with business stakeholders, architects, admins, and developers to translate requirements into technical solutions.
•Build and customize solutions across Sales Cloud, CPQ, Service Cloud, and Experience Cloud.
•Develop Apex, Lightning Web Components, Aura Components, Flows, integrations, and custom APIs as needed.
•Support agent productivity improvements through intelligent automation, guided workflows, and AI-powered customer/service experiences.
•Configure and enhance case management, lead management, opportunity management, knowledge, communities/portals, and related Salesforce features.
•Integrate Salesforce with third-party systems using REST/SOAP APIs, middleware, and platform events.
•Ensure best practices for security, scalability, performance, testing, and deployment.
•Participate in code reviews, technical design discussions, release planning, and production support.

Required Qualifications
•Strong understanding of Salesforce Agentforce and overall Salesforce platform capabilities including familiarity with Salesforce CPQ object model and features.
•Strong hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
•Proficiency in Apex, SOQL, SOSL, Lightning Web Components, Flows, and Salesforce security model.
•Experience with Salesforce integrations and API-based development.
•Good understanding of data modeling, sharing rules, roles, profiles, permission sets, and platform limits.
•Understanding or hands-on experience with Salesforce CPQ.
•Experience working in Agile delivery environments.
•Strong problem-solving, communication, and stakeholder management skills.
•Able to work independently on complex Salesforce enhancements and integrations.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.