Software Development Senior Specialist

Position/Job Title:

ServiceNow Lead / Senior Developer

Organisation /Function:

Banking and Insurance

Minimum Experience:

10+ years

Language Requirement:

Fluent English

Role Overview:

We are seeking a ServiceNow Senior Developer to support the development, configuration, maintenance, and enhancement of ServiceNow solutions for clients in the banking and insurance sector. 

The successful candidate will have hands-on ServiceNow development experience, strong knowledge of IT Service Management (ITSM), and exposure to ServiceNow Vulnerability Response (VR). They will work closely with senior developers, technical leads, architects, security teams, and business stakeholders to deliver secure, scalable, and compliant platform solutions.

Primary Responsibilities:

• Configure, develop, test, and deploy ServiceNow enhancements in line with functional requirements, technical standards, and security policies. 
• Support the implementation and maintenance of ServiceNow ITSM processes and modules. 
• Develop and maintain ServiceNow components, including catalog items, record producers, client scripts, business rules, UI policies, UI actions, script includes, notifications, workflows, and Flow Designer flows. 
• Configure and support ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog. 
• Assist in the configuration and enhancement of ServiceNow Vulnerability Response workflows. 
• Support vulnerability intake, prioritisation, assignment, remediation tracking, exception management, and reporting activities within the Vulnerability Response module. 
• Collaborate with security, infrastructure, and application teams to support vulnerability remediation processes. 
• Assist with integrations between ServiceNow and external tools, including vulnerability scanners and security platforms, using REST APIs, SOAP APIs, Integration Hub, or approved integration methods. 
• Participate in unit testing, system testing, user acceptance testing, defect resolution, and release deployment activities. 
• Troubleshoot ServiceNow platform issues and support root-cause analysis under the guidance of senior team members. 
• Follow ServiceNow development standards, security controls, configuration practices, and documentation requirements. 
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. 
• Maintain technical documentation for configurations, customisations, integrations, and release activities. 
• Support platform upgrades, regression testing, and remediation of impacted customisations. 

Competencies/Critical Skills:

• Minimum 6+ years of hands-on ServiceNow Development experience. 
• Valid ServiceNow Certified System Administrator (CSA) certification. 
• Valid ServiceNow Certified Application Developer (CAD) certification. 
• Practical experience with ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge, and Service Catalog. 
• Experience or strong practical exposure to ServiceNow Vulnerability Response (VR). 
• Understanding of vulnerability management processes, including vulnerability identification, prioritisation, remediation, exception handling, and reporting. 
• Knowledge of ServiceNow client-side and server-side development. 
• Strong JavaScript skills and familiarity with ServiceNow scripting concepts. 
• Experience using Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies, and notifications. 
• Basic experience supporting integrations through REST APIs, SOAP APIs, Integration Hub, or web services. 
• Fluent English, with effective written and verbal communication skills. 

Preferred Skills:

• Familiarity with vulnerability scanners and security tools, such as Qualys, Tenable, Rapid7, or similar platforms. 
• Knowledge of Agile delivery methodologies and tools such as Jira, Azure DevOps, or ServiceNow Agile Development. 
• Familiarity with ITIL concepts and IT service management best practices. 
• Exposure to ServiceNow platform upgrades, Automated Test Framework (ATF), source control, and CI/CD practices. 
• Additional ServiceNow certifications, particularly in ITSM, Vulnerability Response, Security Operations, or application development.

Personal Attributes:

• Eager to develop technical expertise in ServiceNow and security operations. 
• Detail-oriented, proactive, and committed to secure, high-quality delivery. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Comfortable working under guidance while taking ownership of assigned development tasks. 
• Collaborative team player with a professional, client-focused approach.